INTRODUCTION
Company History
Founded in 1907 as a messenger company in
the United States, UPS has grown into a multi-billion-dollar corporation by
clearly focusing on the goal of enabling commerce around the globe. Today, UPS
is a global company with one of the most recognized and admired brands in the
world. We have become the world's largest package delivery company and a leading
global provider of specialized transportation and logistics services. Every
day, we manage the flow of goods, funds, and information in more than 200
countries and territories worldwide.
Relationships With Benefits.
There are a lot of benefits for small
business when have a relationship with local The UPS Store. Not only do provide
excellent customer service, but also provide the necessary tools to help small
business thrive. The Company offer in-store and online printing, notary,
document finishing, mailbox services, packing and shipping, all tailored to fit
small business. That’s why this company is community small business resource
center.
Small businesses helping small business –
that’s The UPS Store network. Customers and business clients rely on The UPS
Store for superior business service solutions and impeccable customer support.
The Company looking for qualified franchise owners who are dedicated to serving
customers and making their lives a little bit easier.
SUGGESTION AND ACTION
QUESTION 1:
What are the inputs, processing, and
outputs of UPS's package tracking system?
ANSWER:
The input-process-output (IPO) model, also
known as the IPO+S model, is a functional model and conceptual schema of a
general system. An IPO chart/table identifies a program’s inputs, its outputs,
and the processing steps required to transform the inputs into the outputs.
The components of the IPO model are defined
as:
I: Input - The information, ideas, and resources
used in creating a program
P: Processing - Actions taken upon/using
input or stored material
O: Output - Results of the processing that then
exit the system
S: Storage - Location(s) where material inside the
system is/are placed for possible use at a later point in time
For the UPS's package traking sytem, the
IPO was stated below:
- Inputs: The inputs include package information, customer signature, pickup, delivery, time-card data, current location (while en route), and billing and customer clearance documentation.
- Processing: The data are transmitted to a central computer and stored for retrieval. Data are also reorganized so that they can be tracked by customer account, date, driver, and other criteria such as the consolidation of orders for efficient final delivery of packages.
- Outputs: The outputs include pickup and delivery times, location while en route, and package recipient. The outputs also include various reports, such as all packages for a specific account or a specific driver or route, as well as summary reports for management.
QUESTION 2:
What technologies are used by UPS? How are
these technologies related to UPS's business strategy?
ANSWER:
The technologies used by UPS include
handheld computers, bar code scanners, wired and wireless communications
networks, desktop computers, UPS’s data center, storage technology for the
package delivery data, UPS in-house package tracking software, and software to
access the World Wide Web.
How are these technologies related to UPS's
business strategy?
UPS’s business strategy is best service and
lowest rates. By using these technologies, UPS creates the most efficient
delivery route for every package. Thus the costs are reduced significantly.
Additionally, customers can access the UPS web site to check delivery routes,
calculate shipping rates, determine time in transit, print labels, schedule a
pickup, and track their packages whenever they want to. These bring a lot of
convenience to customers and therefore, give customers the best services.
QUESTION 3:
What strategic business objective do UPS's information
system address?
ANSWER:
The business objective of UPS is to make
their customer satisfied with their services. By solve activities relate to
logistics and supply chain including other companies. These services include
supply chain design and management, customs brokerage, mail services, multimodal
transportation and financial services.
In addition, they it cuts down on travel
time, avoids left turn in urban areas, & save millions of dollars every
year. They discovered that if they only make right turns with their delivery
trucks they can spend much less time stopped in traffic. So they arrange
deliveries so that drivers can pretty well eliminate left turns, thus saving
the company millions of dollars in fuel costs each year.
As a result, by using the information
system, UPS can introduce efficiency in performance their services. In other
hand, they can increase their customer services with the lower cost of managements.
Question 4:
What
would happen if UPS's information systems were not available?
ANSWER:
Firstly, UPS company will not very
efficiency. In addition, customer cannot ask their require by the internet, the
technology were not available, and then UPS would, as it has through most of
its history, attempt to provide that information to its customers, but at
higher prices. From the customers’ perspective, these technologies provide
value because they help customers complete their tasks more efficiently.
Customers view UPS’s technology as
value-added services as opposed to increasing the cost of sending packages. People
cannot know where the package has arrived. The cost will be increased. The
whole process will not so convenient.
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